SquareTrade covers your device from all electrical and mechanical failures, including certain out of warranty failures that are not typically covered by the manufacturer's warranty.
Out Of Warranty Failures (Non-accident)
You're covered for device failures that are not typically covered by the manufacturer's warranty: dust, overheating, humidity, and power surges (if your device is connected to a surge protector).
Mechanical/Electrical Failures from Normal Use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer's warranty.
* Power surge is covered only if your device is connected to a surge protector.
If your device breaks, file a claim and get it replaced in 2 days.
We'll ship you a replacement device and provide a prepaid shipping label for you to send us your broken device.
Cancel or Transfer Anytime
Customers receive a full refund if they cancel in the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone.
We'll email your protection plan to you within two hours of purchase. (Remember to check your spam folder if you don't see it.)
Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year.
We'll ship you a replacement device (same or newer model depending on availability). You'll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement).
Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement).
The Protection Plan for Fire TV devices is only available on a Fire TV device that has been shipped within the last 30 days and is only available for customers who are residents of the United States.Terms and Conditions (Full Service Agreement)
Give us a call at 1-866-374-9939.