Knocking it off a table Dropping it in water Your dog chewing on it
The vast majority of device failures occur because of accidents. By protecting your device with #1-rated protection from SquareTrade, you're covered from day one for damage caused by common accidents, including:
SquareTrade covers your device from all electrical and mechanical failures, including battery replacements if the original battery won't hold at least a 50% charge.
Protection from Drops, Spills & You
Drop it Spill on it No worries. We cover accidents caused by you and people you know. (Plan doesn't cover intentional damage, loss, or theft.)
Mechanical/Electrical Failures from Normal Use
Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer's warranty.
If your device breaks, file a claim and get it replaced in 2 days.
We'll ship you a replacement device and provide a prepaid shipping label for you to send us your broken device.
Cancel or Transfer Anytime
Customers receive a full refund if they cancel in the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone.
We'll e-mail your protection plan to you within 24 hours of purchase. (Remember to check your spam folder if you don't see it.)
Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year.
We'll ship you a replacement device (same or newer model depending on availability). You'll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement).
Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement).
The Protection Plan + Accident Protection for Echo devices is only available on an Echo device that has been purchased within the last 30 days and is only available for customers who are residents of the United States.Full Service Agreement
Give us a call at 1-866-374-9939.