These are the questions that users may meet for the first time use, and problem-shooting tips as below:
Q: It does not charge my phone.
A: 1. Try to wireless charge your phone without phone case.
2. Remove metal attachment and credit cards.
Q: It charges slowly.
A: 1. Quick Charge 3.0 charger adapter is highly recommended.
2. Turn off phone screen while wireless charging.
Q: My phone get overheating
A: Remove the metal plate or credit card from phone back.
Q: It wireless charges intermittently.
A: 1. Be sure your phone case is NOT thicker than 4mm (0.16 inches).
2. Be sure your phone aligns with bottom of the charger.
Q: When use GPS, the battery start dropping.
A: Wireless charge is 2~3 times slower than wire charge. We recommend to turn off phone screen while wireless charging as screen is the biggest power consumer.
Q: Disconnected on bumpy road, and randomly connected.
A: Bumpy road could affect phone's alignment with the wireless charging coil, would need re-align.
Q: What case can I use
A: It is not compatible with Otterbox, Zizo, UAG cases, and cases that are uneven/rugged.
Input: 10W (Max)
Output: 5V / 2A, 9V / 1.8A
Charging distance: < 4 in
Charging efficiency: 72%
Interface: 1 * Micro USB port
Cable length: 3.33ft
Phone size: 4.0~6.5in
Phone thick: 11mm / 0.43in
Phone case thick: < 4mm / 0.16in
Material: PC, silicone, aluminium alloy.
Wireless Charger Gravity Car Phone Holder with Air Vent Mount x 1
USB-A to Micro power cable x 1 (car charger adapter is not included.)