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Price comparison product image The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)

by Peggy Carlaw
New from:
US $9.99
Used from:
US $1.02
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Last refresh Aug/06/2018 04:03 PM
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EAN
9780070779747
ISBN
0070779740
Brand
Peggy Carlaw
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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